Returns & Exchanges

At Granitestone, we stand behind the quality of our cookware and offer a 30-day satisfaction guarantee for all unused products. If you are not completely satisfied with your purchase, we make the return process simple and straightforward to ensure your kitchen remains equipped with only the best.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all lids, handles, and accessories are included to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned cookware, we will issue a full refund to your original payment method within 5 to 7 business days.